Frequently Asked Questions

Find answers to common questions about our mobile recharge services and account management.

FAQ RechargeHub

Recharge Services

Questions about our recharge services and operators

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Payment & Billing

Questions about payment methods and billing

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Account Management

Questions about account setup and management

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Recharge Services

Most recharges are processed instantly. However, in rare cases, it may take up to 5 minutes. You will receive a confirmation message once the recharge is completed.

We support all major operators in UAE including Etisalat, Du, Virgin Mobile, and Ooredoo. You can check our operators page for more details.

If a recharge fails, the amount will be automatically refunded to your account within 24-48 hours. You can also contact our support team for immediate assistance.

Payment & Billing

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and digital wallets. All payments are processed securely through our payment partners.

Yes, we use industry-standard encryption and security measures to protect your payment information. We never store your complete card details on our servers.

You will receive a receipt via email immediately after each successful transaction. You can also download receipts from your account dashboard.

Account Management

Click on the "Forgot Password" link on the login page, enter your email address, and follow the instructions sent to your email to reset your password.

Yes, you can change your registered mobile number by going to your account settings and following the verification process.

You can request account deletion through your account settings. Please note that this action cannot be undone, and all your data will be permanently deleted.

Still Have Questions?

Our support team is here to help you 24/7. Contact us for any additional questions or assistance.

Contact Support